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Return & Replacement Policy

The Cigana electronic cigarette is available on a 30 day money back risk free guarantee. If you are not completely happy with your Cigana smoking experience, simply return the product for a complete refund. Customer shall have 30 business days in which to examine goods. No returns of merchandise will be accepted unless accompanied by a "return authorization number" which can be issued by calling the customer care hotline at 800-941-3392. If a return is approved, a charge will be implemented for the shipping and handling fee. Defective merchandise will be replaced unless otherwise indicated, and then a credit memo will be issued. All returns are subject to inspection.



Shipping & Delivery

Shipping and handling charges are based on the following:

  •  The delivery option you choose
  •  The weight, size and dimensions of your items
  •  Your shipping preferences

You'll see your shipping cost listed on the "Place Order" page in Checkout before you submit your order. After reviewing the page, you can submit your order. Please allow 1-5 business days for delivery in North America.

 

Sales Tax

Sales tax is added to orders shipped to New York only.  Since the sales tax rate varies between counties within New York, the sales tax indicated during checkout is estimated.  Your actual New York sales tax will be calculated once your order is shipped and charged to your payment method selected.  No sales tax will be charged for shipments outside of New York.